Telephone Caller ID Spoofing
We have recently been aware of complaints regarding robocall scams with callers identifying themselves as representatives of “Blue Cross Blue Shield.” The callers are contacting individuals using a tactic known as Caller ID “spoofing” which appears to be associated with the national “Call Blue” customer service telephone number (888-630-2583). This is part of an active fraud scheme, and we are closely monitoring the situation. This number is used only to receive calls from members and is never used to make outbound calls. If you receive a call from this number (888-630-2583) or someone claiming to be with “Blue Cross Blue Shield,” do not answer or end the call immediately.
Telephone and Online Phishing
Other scams we are aware of include individuals posing as Blue Cross & Blue Shield of Mississippi representatives contacting people by phone asking for personal information such as social security number, the name of their physician and other health information. Calls appeared to be from a local caller who asked general health-related questions to engage those who answer. The callers were part of a phishing scam.
Other scams have callers identifying themselves as “Blue Cross Blue Shield.” The callers had some dated personal information of the person they were calling and tried to collect updated information. Other callers have attempted to sell prescription medications or medical supplies including prescription pain cream and back braces.
In addition to telephone phishing scams, online phishing scams are still a growing concern. These scams often use “click bait” which can gather your personal information simply by clicking a link and providing simple information, like your name. Other scams can include obtaining personal information, obtained in a data breach, from the dark web.
Blue Cross & Blue Shield of Mississippi takes healthcare fraud seriously, and we work to protect our members’ information with enhanced data security measures. Blue Cross & Blue Shield of Mississippi will never contact a member and identify ourselves as “Blue Cross Blue Shield.”
How to Protect Yourself
Be wary of anyone calling or emailing to obtain personal information. If anyone contacts you by phone or email for personal information, do not provide any details to the caller. Instead, end the call and note any details about the caller such as:
- Voice qualities
- Number they called from
- Time of day the call was received
You may report any such calls to us by contacting our Customer Support Center at 601-664-4590 or 800-942-0278, 8:00 a.m. to 4:30 p.m. Monday through Friday.
Updated: April 2019