Blue Cross Blue Shield of Mississippi

Federal Employee Program

Choosing Coverage

Customer Service

Our experienced staff of representatives are trained to handle your questions about claims, medical benefits, dental benefits, pharmacy programs and other Blue Cross and Blue Shield Service Benefit Plan issues. For Federal Customer Service inquiries, please call us at 1-800-932-7724 or 601-932-4252, Monday through Friday between 8:00 a.m. and 4:30 p.m.

TTY/TDD services are available by dialing 711 or 1-800-582-2233. A Mississippi Relay Operator will get in touch with Blue Cross & Blue Shield of Mississippi to help with your needs.

The Federal Employee Program MyBlue Member Portal give you access to tools and resources that are simple, smart, secure and private - all designed to help you save money, live healthier and get organized. Sign up for or log in to MyBlue here.

Locate a Network Provider

As you make decisions about your healthcare, the Blue National Doctor and Hospital Finder is one source for important information about doctors, hospitals and other healthcare providers. Always seek the advice of a physician or other qualified healthcare provider for answers to any questions regarding the selection of a doctor, specialist or healthcare facility. Verify the doctor, hospital or other healthcare provider participates in your network before making an appointment. Click here to find a Network Provider.

Field Service Representative

The FEP Group Representative conducts the marketing and external service activities necessary to promote the Blue Cross and Blue Shield Service Benefit Plan to federal installations throughout the State of Mississippi. Federal Agency Benefit Officers and federal employees can contact our Field Service Representative at 601-664-4812.

eClaims Filing Tool

Subscriber eClaims Filing Tool is a web based product that Subscribers or Dependents can use to enter claims information and transmit them to BCBSMS electronically. To submit your claim, click on Subscriber eClaims Filing Tool.

If you have questions about the eClaims Filing Tool, review the information below or contact our Customer Support Team at 1-800-932-7724 or 601-932-4252. Click here to access the eClaims Filing Tool.

How do I submit my claims electronically?

Click here to access a complete step-by-step guide on how to submit your claim electronically.

For FEP members, click on the Subscriber eClaims Filing Tool link and enter your information to begin submitting claims.

Once I submit my claim information, how long will it take to process?

Please allow 15-20 business days for processing. Once your claim has been processed, you will be able to log in to the FEPBlue.org website and view the benefit details.

Will I be notified when my claim is received?

An email will be sent to you once your claim has been received. If a cell phone number is provided, you will receive an email and text message.

How can I check the status of my claim?

When your claim is submitted, you will receive a message ID. This message ID can be used when checking the status of your claim.

How will I know when my claim has been processed?

An email will be sent to you after your claim has been reviewed and accepted for processing. If a cell phone number is provided, you will receive an email and text message. Please allow 15-20 business days to complete the processing of your claim. Once your claim has been processed, you will be able to log in to the FEPBlue.org website and view the benefit details.

How will I know if I owe anything to my Provider?

Your share of the cost of services will appear on your EOB. It is listed under “You Owe This Provider”. This includes any deductible, coinsurance or copay amounts. You should use this information to coordinate your payment (s) with your Providers.

You may have already received a bill from your Provider, or you will receive a bill.

To review your EOBs sign up for or log in to the FEPBlue.org website.

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