Benefit Questions

Will my COVID-19 diagnostic test be covered?

We have taken steps to expand Member access to care by covering medically appropriate diagnostic tests related to COVID-19 at no cost share (deductible, co-pay and coinsurance) to you.

Will telemedicine be covered?

Coverage has been expanded for telemedicine through December 31, 2020 to allow you to visit your provider without having to leave your home. We have also added telemedicine visits to our Be Tobacco-free benefit. Member cost sharing (deductible, copay, coinsurance) and benefit levels will apply according to your Blue Cross & Blue Shield of Mississippi Member’s Health and Wellness Benefit Plan.

How do I ensure I have access to my prescription refills with the stay-at-home order in place?

To limit travel to the pharmacy and ensure a sufficient supply of prescription drugs, we have increased access to medically appropriate prescription drugs by waiving early medication refill limits based on your health and wellness benefit plan and your individual care needs.

Where can I find a list of Network Primary Care Providers?

You can view a list of Network Primary Care Providers here: https://www.bcbsms.com/im-a-member/find-a-provider

COVID-19 Questions

How long does it take COVID-19 symptoms to appear?

Symptoms can appear in as few as 2 days, or up to 14 days after exposure.

What are the symptoms of COVID-19?

The following symptoms may appear 2-14 days after exposure:

• Cough
• Shortness of breath or difficulty breathing

Or at least two of these symptoms:

• Fever
• Chills
• Repeated shaking with chills
• Muscle pain
• Headache
• Sore throat
• New loss of taste or smell

Seek medical treatment immediately if you develop any of these emergency warning signs* for COVID-19:

• Trouble breathing
• Persistent pain or chest pressure
• Confusion or inability to arouse
• Bluish lips or face

*This is list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning to you.

What should I do if I'm experiencing symptoms of COVID-19?

If you are experiencing symptoms, self-isolate and call your Network Primary Care Provider to discuss next steps. Your Network Primary Care Provider will ensure you receive the care you need, while ensuring the safety of those you may come in contact with at the office.

If you are severely ill and need to go to the clinic or hospital right away, you should still call ahead. This way the staff can care for you while taking steps to protect others.

When should I seek medical attention if I believe I may have COVID-19?

Call your Network Primary Care Provider to discuss if you should come in for testing. They will ensure you receive the care you need, while also protecting those you may come in contact with at the office.

Seek medical treatment immediately if you develop any of these emergency warning signs* for COVID-19:

• Trouble breathing
• Persistent pain or chest pressure
• Confusion or inability to arouse
• Bluish lips or face

*This is list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning to you.

How can I prevent the spread of COVID-19?

• Wash your hands with clean water and soap for at least 20 seconds. If soap and water aren't available, use an alcohol-based hand sanitizer with at least 60% alcohol.
• Avoid touching your eyes, nose and mouth.
• Stay home if you are sick.
• Maintain social distancing. A separation of 6 feet from another person is considered effective.
• Cover your cough or sneeze with a tissue, then throw the tissue away and wash your hands. If you don't have a tissue, cough or sneeze into your elbow rather than your hands.
• Clean and disinfect high-touch surfaces like doorknobs, countertops, computers, phones and bathroom surfaces.
• Stay in good overall health by eating right and staying active.
• Wear a mask in public places. All Mississippi residents should wear non-medical grade masks or homemade cloth masks when shopping, running errands, or otherwise away from home. Face covering is especially important when a distance of at least 6 feet cannot easily be maintained between persons. This recommendation does not include manufactured (surgical) or N95 masks, which should be reserved for healthcare workers and first responders.

Who is at higher risk for severe illness from COVID-19?

• People 65 years of age and older
• Those living in a nursing home or long-term care facility
• People with the following underlying health conditions:
  • Chronic lung disease
  • Moderate to severe asthma
  • Compromised immunity
  • Severe obesity
  • Diabetes
  • Chronic kidney disease
  • Liver disease